Mom furious with Asda after 13-year-old handed over cigarettes
A mother of Gloucester who canceled her delivery of groceries – including two packs of cigarettes – says she can’t believe she arrived and was picked up by her 13-year-old daughter.
When Madison Doctor, from Matson, was taken to hospital by ambulance on December 12, she quickly canceled her food order.
Meanwhile, Miss Doctor’s daughter waited at home for her father to pick her up, with a family friend who lives next door keeping tabs on her until she arrives.
When the food delivery arrived, Miss Doctor’s daughter felt pressured to take the order and put the groceries away quickly before her father arrived.
But two cartons of cigarettes were included in the order and were also given to the teenager.
Mortified by what she was told, Miss Doctor filed a complaint with Asda, but said she felt the supermarket giant was ignoring the issue and was more concerned with a refund from Peperami than she was. hadn’t even reported with them.
The 32-year-old said: “I was in the ambulance and had to cancel the order because I knew I was going to be admitted to the hospital. I was there in the end for four days.
“I got in the ambulance and my daughter was fine for a few minutes because my neighbor was watching until her father came to pick her up.
“Even though I had canceled the order, it still arrived. In the groceries there were two packs of cigarettes in there and I ended up with food going out that we couldn’t eat in the fridge.
Miss Doctor called Asda when she was released from the hospital.
She asked the customer service adviser how to file a complaint and was given an email address to send details on what had happened.
She said: ‘I think there must have been around £ 150 that I made in this store and I’m not happy with the whole situation.
“It’s bad enough that the delivery has arrived and then handing cigarettes over to my almost 14-year-old daughter is a mistake.
“She’s good and cleared the groceries quickly for me. It’s good that she’s so honest and told us about cigarettes.
Despite calls and searching the internet for how to file a complaint, his efforts were unsuccessful.
Miss Doctor said, “I want them to tell me how I’m supposed to make a complaint. They emailed me regarding the Peperamis refund. I don’t know what it is.
“They completely ignored me, just repaid Peperamis. I can’t find the online claims process anywhere. Much of the food was wasted and the cigarettes given to my daughter were not processed. “
Asda says she has now apologized to Miss Doctor.
A spokesperson for Asda said: “’We will always require an adult to accept a grocery delivery from us and our drivers may ask for photo ID to verify that the customer is able to. accept delivery.
“We apologized to Ms. Doctor for not doing it right on this occasion and we were delighted to have refunded her items as an apology.”